Always a wonderful and caring place to take your pet!
Great vet care ! Friendly staff
They provide Excellent care for my Pit-Poo ..Henry !
Hello, Just thought you should know--- I am writing to let you know that my first impression of your office was a poor one. I have read reviews online that echo this sentiment (specifically regarding the office staff) but since my main concern is the actual vet, I decided to call anyways. Also, I have heard good things from my personal friends that go to this vet. Unfortunately when I called the reviews were confirmed. I told the receptionist that my dog had a puncture wound and that I wanted her to been seen. The office person "Vicki" had a very unprofessional tone right away (which quite frankly, is just plain odd!!!) and I questioned why this is the case. I am a professional and I expect to be treated in a professional manner when I call someone's office. I told this to Vicki and then asked for her name which she replied with a long silence. I then said "hello?" and she asked if I wanted to speak to the doctor. I said "yes, I would want to know if I someone was answering the phones in my office the way you are" and she said that he is unavailable but that she could take down my name and number. I pointed out that I am hesitant to give her my name since she wouldn't give me hers, and that I would just call back. Since I already knew her name, I said "yours is Viki right?" and then she finally confirmed. I said "I'm sorry that it took me asking you that twice, but I would also include this information in my feedback online." Being a vet is not easy for so many reasons, and obviously you have enough customers there, but it might also be important to be mindful of your reputation in the community for those who are not customers. Some people are just not cut out for customer service and looking online, I am not the first person to have this impression of your office. If I was the vet working here I would be pissed to go through all that education and have some unskilled office person tarnish the name of my business.
The entire team cares for the well being of your pets. They all know pets are family.
Medina Veterinary Clinic is a US Veterinary Care based in Medina, New York. Medina Veterinary Clinic is located at 3144 N Gravel Rd, Medina, NY 14103, USA.
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